Privacy Policy
Last Updated: 03 December 2024
At AtoZSkillsClub, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.atozskillsclub.com (“the Website”) and use our online spoken English courses and related services (“Services”). By accessing or using our Website and Services, you consent to the practices described in this Privacy Policy.
Please read this Privacy Policy carefully to understand how we handle your personal data.
1. Information We Collect
We collect two types of information: Personal Information and Non-Personal Information.
Personal Information:
When you interact with us on our Website, such as when you register for an account, make a purchase, or contact customer support, we may collect the following personal information:
- Name
- Email address
- Phone number
- Billing address (if applicable)
- Payment details (credit/debit card or payment platform information)
- Course progress and learning activity (for providing personalized support)
Non-Personal Information:
We may also collect non-personal information that cannot identify you directly but helps us improve your experience. This may include:
- Browser type and version
- IP address
- Device information
- Geolocation
- Cookies and tracking data (to help us understand usage patterns and improve the Website)
2. How We Use Your Information
We use the information we collect to provide, improve, and personalize your experience on AtoZSkillsClub, including:
- To process transactions: We use your personal and payment information to complete your purchase of courses and services.
- To create and manage your account: We use your information to set up and manage your user account, including course progress, learning preferences, and communication with you.
- To improve our services: We use both personal and non-personal information to analyze user behavior, troubleshoot issues, and enhance the Website and course offerings.
- To send communications: We may send promotional emails, course updates, newsletters, or notifications about your account or courses. You can opt-out of marketing communications at any time.
- To provide customer support: We use your information to respond to your inquiries and support requests, ensuring a smooth and efficient experience.
3. How We Protect Your Information
We take the protection of your personal data seriously and implement industry-standard security measures to safeguard it. These measures include:
- Encryption: We use SSL (Secure Socket Layer) encryption to protect sensitive information transmitted through our Website, such as payment details.
- Access control: We limit access to your personal information to authorized employees or third parties who need the data to provide our services.
- Regular security audits: We regularly review our security practices to ensure that your information is protected against unauthorized access, alteration, or disclosure.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:
- With service providers: We may share your personal information with third-party vendors who assist with operations like payment processing, email communications, and customer support. These service providers are bound by confidentiality agreements and are not permitted to use your information for their own purposes.
- For legal purposes: We may disclose your personal information if required by law, in response to a legal process (e.g., a subpoena, court order), or when we believe such disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers: In the event that AtoZSkillsClub is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on the Website. A cookie is a small file stored on your device that allows us to remember your preferences and activities on the Website. Some of the ways we use cookies include:
- To enhance user experience: Cookies help us remember your login details, language preferences, and other settings to make your visits more convenient.
- To track usage: We use cookies to analyze traffic patterns on our Website and improve functionality.
- To serve targeted ads: Cookies may be used to serve ads that are relevant to you based on your activity on our Website.
You can control cookie settings through your browser’s settings. Please note that disabling cookies may affect your ability to use certain features of the Website.
6. Your Rights and Choices
As a user, you have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete personal information.
- Deletion: You may request the deletion of your personal information, subject to applicable laws and our retention policies.
- Opt-Out: You can unsubscribe from marketing communications by following the unsubscribe link in the emails we send you or by contacting us directly.
To exercise these rights, please contact us at support@atozskillsclub.com.
7. Third-Party Websites
Our Website may contain links to third-party websites that are not operated or controlled by AtoZSkillsClub. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our Website and services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13. If you believe that we have inadvertently collected personal information from a child, please contact us, and we will take steps to delete that information.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Email: support@atozskillsclub.com
Conclusion
By using www.atozskillsclub.com and our Services, you consent to the collection, use, and sharing of your personal information as outlined in this Privacy Policy. We are committed to maintaining your privacy and ensuring a safe and secure online experience.