Refund and Return Policy
Last Updated: 03 December 2024
At AtoZSkillsClub, we are committed to ensuring the satisfaction of our customers. If you are not fully satisfied with your online spoken English course or any product purchased through our website, we offer a Refund and Return Policy as outlined below.
Please read the following terms carefully before requesting a refund or return.
1. Eligibility for Refund
We offer a 30-day money-back guarantee for our online courses. If you are not satisfied with your purchase, you may request a refund within 30 days from the date of purchase. To be eligible for a refund:
- You must have purchased the course directly from www.atozskillsclub.com.
- You must submit a refund request within 30 days of the purchase date.
- You must not have completed more than 50% of the course content. If you have accessed or completed more than half of the course material, you may not be eligible for a refund.
2. Refund Process
To request a refund, please follow these steps:
- Contact us at support@atozskillsclub.com within 30 days of your purchase. Be sure to include the following details in your email:
- Your full name
- Order number or receipt (provided at the time of purchase)
- The reason for requesting a refund
- Our team will review your request and confirm whether you meet the eligibility criteria for a refund.
- If approved, your refund will be processed within 7-10 business days to the original payment method.
3. Non-Refundable Items
The following items are not eligible for a refund:
- Courses purchased through third-party platforms or affiliates.
- Any course or material that has been accessed in full or partially beyond the allowed limit.
- Any services or products that are clearly marked as non-refundable at the time of purchase.
4. Exchange Policy
We do not offer exchanges for courses or products purchased. However, if you experience technical issues or difficulties accessing the course content, please contact our support team. We are committed to resolving any issues promptly.
5. Course Extensions
If you are unable to complete a course due to unforeseen circumstances, you may contact our support team to request a course extension. Extensions will be granted on a case-by-case basis, depending on the situation.
6. Refunds for Promotional or Discounted Courses
If you have purchased a course through a promotional offer or with a discount, your eligibility for a refund remains the same, as long as you meet the general refund criteria mentioned above. However, the refund will be processed at the discounted price, not the original price.
7. Technical Issues
If you are experiencing technical difficulties in accessing the course (e.g., login issues, video playback problems), please contact us immediately at support@atozskillsclub.com. We will do our best to resolve the issue as soon as possible. Refunds will not be issued for technical issues unless the issue is unable to be resolved within a reasonable time.
8. Changes to the Refund and Return Policy
We reserve the right to modify, update, or amend this Refund and Return Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically for any changes.
9. Contact Us
If you have any questions or need further assistance regarding our Refund and Return Policy, please do not hesitate to contact us:
Email: support@atozskillsclub.com
Conclusion
By purchasing a course or product from AtoZSkillsClub, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund and Return Policy. We are committed to providing you with the best learning experience and customer service.
This refund policy is designed to be straightforward and customer-friendly, while also protecting your business interests. Let me know if you’d like any specific adjustments!